Our Policies

Reservations & Cancellations

The Inn at the Isles strives to provide the highest quality service coupled with the highest standards in social responsibility. Therefore, we have developed a reservation, deposit, and cancellation policy that is based on our research of the industry standards and guarantees fairness to both the client and to the charitable organizations that benefit from the operation of the inn.

Bookings made prior to 10 days before the first night stay. All bookings that are made prior to 10 days before the first night of your stay require a deposit equal to the first night of your stay. All cancellations made prior to 10 days before the first night of your stay will be refunded fully less a $15 service fee, which allows Inn at the Isles to recuperate some of the costs associated with processing your cancellation. All no-shows and cancellations made within the 10 days prior to your first night stay will forfeit the initial deposit. Cancellations may be made by calling 802-928-3151 or 802-578-8479 (please leave a message if we don’t answer).

Bookings made 9 days or less before the first night stay. All bookings made within the 9 day window before your stay will be charged a non-refundable deposit equal to the first night of your stay plus the Vermont state lodging tax of 9%.

Credit Card Security

Inn at the Isles takes your credit card security very seriously. That’s why we’ve partnered with National Bank Card to ensure that your credit card information is processed safely and effectively. We are also PCI compliant, which assures that our policies towards financial processing are of the highest standards. For your safety, we never store your credit card related information, and you should never email us any information regarding your credit card.